By 2020, customer experience is predicted to overtake price and product as the key differentiator between brands. Companies like Amazon and Zappos continue to raise the bar by delivering better..
Contrary to stereotypes, women typically negotiate better deals than men when it comes to car buying. Men paid a surprising 17% more for popular sedans like the Toyota Corolla S and Camry LE,..
99.6% of consumers are dissatisfied with the current car-buying process. It’s long, complex, and painstaking, and they often feel like dealerships are taking advantage of them. Plus, there’s a lot..
Customers want buying experiences that are easier, faster, and more transparent. 86% of consumers are willing to pay more for a better customer experience. When it comes to buying a car, 73% will..